Terms & conditions


Terms & Conditions

Office hours: 8:30am to 4:30pm (E.S.T).
Acceptance: All orders are subject to acceptance by Healthmark Ltd. at its head office.
Terms: NET 30 days. Past due balances are subject to a 1.5% service charge per month until paid.
Price and quotations: All prices and quotations are prepared without obligation and are subject to change without notice by Healthmark Ltd.
Liability: Healthmark Ltd. cannot be held liable for any failure to fulfill contracts or supply materials due to causes beyond its reasonable control.
Taxes: GST/HST and PST are extra (if applicable).
Minimum order policy: Orders having a value less than $300 net will be assessed delivery charges. Orders less than $100 will not be accepted.
Acceptance: All orders are subject to acceptance by Healthmark Ltd. at its head office.
Delivery charge policy:
  • Healthmark Ltd. assumes shipping charges to the customers premises on orders of $300 net or more using the seller’s choice of carrier.
  • For locations where scheduled public transit is not available, as well as for the Yukon and the Northwest Territories, transportation from the carriers terminal to the end destination will be the responsibility of the purchaser.
  • If the customer requests a more expensive method of transportation, additional transportation costs will be assumed by the purchaser.
Returned goods: All returns must be authorized by Healthmark Ltd. to be eligible for credit. To obtain approval, contact Healthmark Ltd. head office for a Returned Good Authorization Number (RGA#). NO CREDIT will be issued on goods returned without prior approval. A 15% restocking fee will be charged against all return of products ordered in error or those returned more than 30 days after original invoice date.






  • Individual packages which have been opened, marked, dated, stamped or disfigured in anyway. A package is defined as the minimum authorized sales unit.
  • Products which have been damaged by water or fire.
  • Products which have been involved in a fire or bankruptcy sale.
  • Products which have been ordered special for individual accounts.
  • Capital Equipment
  • Expired products


The customer must provide the following information to Healthmark Ltd.'s head office before authorization can be granted.

  • Product name, catalogue number and description
  • Package size
  • Unit quantity to be returned
  • Purchase order number and invoice



Credit will be calculated at the invoiced price or at current prices, which ever is lower.No credits allowable on products over six (6) months from date of invoice. Credits are VOID 6 months from date of issue.


The customer shall be responsible for all transportation charges except when Healthmark Ltd. is in error (eg. shipping error, etc.).


Orders may be phoned,
faxed or e-mailed.


8827 Henri-Bourassa West
Montreal, Quebec
H4S 1P7


Toll Free: 1-800-665-5492
Montreal: (514) 336-0012
Fax: (514) 336-7111


Email: orderentry@healthmark.ca 
Web site: www.healthmark.ca

8827, boul. Henri-Bourassa Ouest
Montréal, Québec, H4S 1P7
Outside of the GMR: 1-800-665-5492
Phone: 514-336-0012
Fax: 514-336-7111


Healthmark has been manufacturing and distributing medical and pharmacy products in the Canadian healthcare market for over two decades. In this time, we have built our reputation on a comprehensive line of products addressing intravenous and chemotherapy drug preparation and delivery, unit dose packaging and drug distribution for hospitals and homecare infusion providers. Healthmark also offers automation products to the retail pharmacy and long-term care provider market. This includes automated pouch and blister card packaging, automated medication vial filling and pick-to-light storage and retrieval systems.