Terms & Conditions

general information and sales policy

 

   

Orders may be phoned, faxed or e-mailed
Office hours:

 

 8:30am to 4:30pm (E.S.T).

Acceptance:

 

All orders are subject to acceptance by Healthmark Ltd. at its head office.

Terms:

   NET 30 days. Past due balances are subject to a 1_% service charge per month until paid.

Price and quotations:

   All prices and quotations are prepared without obligation and are subject to change without notice by Healthmark Ltd.

Liability:

   Healthmark Ltd. cannot be held liable for any failure to fulfill contracts or supply materials due to causes beyond its reasonable control.

Taxes:

   GST/HST and PST are extra (if applicable).

Minimum order policy:

 

Orders having a value less than $200 net will be assessed delivery charges. Orders less than $100 will not be accepted.

Delivery charge policy:

 

•Healthmark Ltd. assumes shipping charges to the customers premises on orders of $200 net or more using the seller’s choice of carrier.

•For locations where scheduled public transit is not available, as well as for the Yukon and the Northwest Territories, transportation from the carriers terminal to the end destination will be the responsibility of the purchaser.

•If the customer requests a more expensive method of transportation, additional transportation costs will be assumed by the purchaser.

Returned goods:

  

All returns must be authorized by Healthmark Ltd. to be eligible for credit. To obtain approval, contact Healthmark Ltd. head office for a Returned Good Authorization Number (RGA#). NO CREDIT will be issued on goods returned without prior approval.

A 15% restocking fee will be charged against all return of products ordered in error or those returned more than 30 days after original invoice date.

Products which are unacceptable for credit include
but are not limited to:

1. Individual packages which have been opened, marked, dated, stamped or disfigured in anyway. A package is defined as the minimum authorized sales unit.
2. Products which have been damaged by water or fire.
3. Products which have been involved in a fire or bankruptcy sale.
4. Products which have been ordered special for individual accounts.
5. Capital Equipment

Procedure for returned goods:

The customer must provide the following information to Healthmark Ltd.’s head office before authorization can be granted.

1. Product name, catalogue number and description
2. Package size
3. Unit quantity to be returned
4. Purchase order number and invoice

Terms and conditions:

Credit will be calculated at the invoiced price or at current prices, which ever is lower.No credits allowable on products over six (6) months from date of invoice.
Credits are VOID 6 months from date of issue.

Transport charge:

The customer shall be responsible for all transportation charges except when Healthmark Ltd. is in error (eg. shipping error, etc.).